Interview with Community Manager
December 14, 2021
3 min read

Manager Spotlight: Amber Korody

Choice Management Solutions is a boutique management company that provides management services to homeowner associations (HOAs). We have a unique management style that caters to the specific needs of each community.

J. David Rauch: “What are the main changes that you or your company have made in your business due to Covid?  Are your boards going to keep using online video platforms?”

Amber Korody: “We were already a paperless office and streamlined to be remote. I have always wanted to be able to have an “office” at any of my HOAs. With the systems we have in place, with the closures, not much has changed – it just put our systems to the test. Currently we are still teleconferencing, but each board is handling it differently as to when they will return to in person board meetings.”

J. David Rauch: “Do you have any advice for vendors on how to reduce community manager's job pains especially with Covid lingering?”

Amber Korody: “The best thing you can do to ease our jobs is following up on job requests and job status. Closing the loop saves us time, even just a quick email letting us know the job is complete helps us move forward and focus our energy on other tasks.”

J. David Rauch: “There has been quite a bit of purchasing of management companies by bigger companies (roll-ups).  Do you see this practice continuing in our industry?”

Amber Korody: “Yes, we have a big generational divide in ownership, and we will continue to see this happen. However, as the younger professionals step up things will even out, and we will see the roll-ups slow down. But don’t worry, Choice isn’t going anywhere!”

J. David Rauch: “If you could give one piece of advice to others in this industry, what would that be?”

Amber Korody: “Be kind to yourself! This is not an easy job or one for the weak of heart. There are many reasons we do this job, but a big one is to create a sense of community within each association. Being kind to yourself helps emit that energy to our boards and homeowners.”

J. David Rauch: “What are your thoughts on the “cause” and “prevention” of the Surfside Florida condo disaster?”

Amber Korody: “I believe this is a great time to reconnect with our properties and look at all extended life components. We should also start setting hard boundaries with boards on items that need to be taken care of and bringing in industry professionals wherever necessary.”

J. David Rauch: “What do you like doing in your spare time; hobbies; passions; other?”

Amber Korody: “On the weekends you will always find me connecting with family and friends. We enjoy camping, traveling, swimming, and laughing wherever we go.”

J. David Rauch: “Are there any issues that we have not mentioned that you’d like to discuss?”

Amber Korody: “I think we should encourage boards to attend education through their legal counsel or trade associations like CAI and ECHO. This will help homeowners and board members have a better understanding and make more informed choices for their communities. This type of initiative starts with managers inviting their directors to events so they can attend.”

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