February Survey Results

Last week we sent out the second critical number survey asking our clients, "On a scale from 1-10, how would you rank the timeliness of our bids or proposals?"

We are still receiving some feedback, but I wanted to share with you the results so far. The above image displays the average scores by area and the below image shows the scores from the January survey along side the scores from the February survey. You can see that we received lower scores for the most part across the board highlighting an area of opportunity.

If we want to achieve this quarter's Critical Number goal of a 52 NPS score, we have to continue making incremental improvements daily and I am confident we will see success. The next survey we send at the end of this month will be the one that we use to score our NPS score. Keep up the great work and remember to continue submitting ANY feedback you hear from our clients using the link below or the feedback submission form on your phone!