After-Hours Communication

We're updating our policy on after-hours communications, particularly for our field employees. We recognize that you may occasionally receive work-related messages or calls outside of regular business hours, and we want to clarify our guidelines.

If you receive emails or text messages from your manager, office staff, or clients outside your work hours, you are not required to open, read, or respond to them. This includes any time before you clock in, after you clock out, and during weekends or holidays, unless the message is marked as URGENT. For emails or texts labeled URGENT from your manager, supervisor, office staff, or clients, please record the time spent opening, reading, and responding, and notify ProTec. This also applies to urgent communications from clients.

You are not obligated to answer phone calls from your manager or clients outside work hours. However, if you choose to take a call before or after work hours, please log the duration of the call and inform ProTec immediately.

Non-urgent communications should be handled during your regular work hours after you have clocked in for the day. Thank you for your cooperation.