2024 Critical Number Revealed!

In 2024, our #1 PRIORITY is enhancing the client experience and delivering exceptional value. This shift is crucial because we've observed a decline in our NPS scores (client surveys) over the past year. On the flip side, we've made significant progress in improving the employee experience, reflected in our impressive eNPS scores (employee survey) throughout the year.

If you're interested in learning more about NPS (Net Promoter Score), how it is calculated, and the research behind it, click here! I am also available at chenry@ProTec.com to answer any questions you may have!

To achieve our goal of improving the client experience, effective and timely communication is key. It all starts with us, particularly our internal communication. We've created an explainer slide deck to outline this year's Critical Number and how everyone can contribute to its success. Additionally, and the most exciting part, we highlight our celebration plans once we achieve our goals.

Think of our success like a manufacturing process; the entire chain is only as fast as its slowest part. Similarly, our improved client experience begins as soon as a request is made, through scheduling, completion, and continuous communication. Timely and effective communication is CRITICAL throughout! Please review the deck and reach out with any questions. We'll provide more updates on this Critical Number in the New Year.

Wishing you a fantastic New Year, and we're excited to excel in the coming year with our renewed focus on clients!

‍

You can find more information on the critical number by clicking here.